Dear Customers 

Here we go again…Auckland is now at Alert Level 3. We would like to remind ourselves and our customers how we proceed with our business under Level 3.  

REPAIRS | SERVICES - Free courier service for all repaired/serviced instruments

We are accepting instruments for repairs/services under the Golden Rules for Businesses at Alert Level 3 as follows:

If you would like to drop off and pick up:

NB:  Please DO NOT visit us if you feel unwell or have cough or fever.

Before coming here…Please remove all stuff from the case, except the mouthpiece (we need it for the fitting) and enclose your full name, mobile phone number, address and email address.

When you arrive here…Please scan our NZ COVID Tracer QR Code at the showroom entrance.

Unfortunately, you are not able to enter the showroom. Therefore, when you arrive here, One of staff members will acknowledge you.  

When the work completed, Mia will contact you and email an invoice to you.  Please arrange payment online before collecting it.  We can arrange the time for the collection and explain how to pick up.  Or, we can arrange the delivery for you if you wish. 

If you would like to courier:

NB:  Please contact us prior to sending your instruments to check turnaround time.

Please remove all stuff from the case, except the mouthpiece (we need it for the fitting) and enclose your full name, contact phone number, address and email address.

You can arrange a courier service and pick via https://www.nzpost.co.nz/pay-print-postage-online

Once we have received it, the team will examine it and contact you regarding a quote.  When the work completed, Mia will contact you and email an invoice to you.  Please arrange payment online - Once we have confirmed payment, we will courier it back to you asap.  You will receive Automatic Notifications via NZ Post. Please keep eye on the tracking for contactless deliveries.

 

SALES - Free courier service for orders over $50.00

Unfortunately, the showroom will be closed during Alert Level 3, which means no testing carried out on any instruments/mouthpieces.  We are accepting online sales only during Alert Level 3 period.  Or, we accept orders by phone or email.

Our online store is active 24/7 and we will dispatch your order with CourierPost asap once we have confirmed payment.  You will receive Automatic Notifications via NZ Post.  Please keep eye on the tracking - Check your letterbox for small items if it’s under $100.00.  For big items, a courier driver will leave at the front door for contact less deliveries or please let us know your preference when you make an order. 

 

AT WORKSHOP

The team will be conducting stricter cleaning and sanitation on all instruments, mouthpieces and cases before we perform any work as usual.  As well as very regular cleaning of tools and contact surfaces at workshop.

Our team will be maintaining to wear a mask and social distancing when they are at work.  Also, they will be washing hands with antibacterial soap or sanitiing with hand sanitiser regularly. 

If you have any queries, please feel free to contact us info@drtoot.com  (NB: Please check your spam/junk mail box if you don't hear from us within 24 hours)

Thank you so much for reading and your continued support.  Remember to stay home, stay kind, stay positive….Happy Tooting from the DR TOOT Team !