FAQ

Q: Are you open today or will someone be there ?

A: We are open Monday to Friday, from 8.00am to 6.00pm, which means we always here. We work from home, but operate just like any other store.  Masaru works full time, every weekday from 9.00am to 5.30pm.  Taka also works full time, every weekday from 8.30am to 5.00pm. 

 

Q: Are you open weekends ?

A: Weekends and public holidays are appointment only. If you would like to come to see us during weekends or on a public holiday, please arrange the time with us in advance. We will make sure we will be here.

 

Q: Do you repair or sell pianos or strings ?

A: No, we don’t. We only repair or sell brass and woodwind musical instruments.

 

Q: Do you sell parts for repairing musical instruments, e.g. pads, corks…etc. ?

A: No, we don’t.

 

Q: Do you repair instrument cases ?

A: No, we don’t. However, we can arrange it for you depending on what the case requires.

 

Q: Do you send any instruments or mouthpieces for trial ?

A: Unfortunately, we do not send any instruments or mouthpieces away for any trials. You are more than welcome to come here to try them.

 

Q: Do you buy any secondhand brass and woodwind instruments ?

A: Yes, we do. It depends on the instrument maker, model, condition and your asking price. If you are thinking to sell your instrument, please feel free to contact us.

 

Q: Do you sell an instrument on behalf ?

A: Case by case - Please contact us.

 

Q: Can you find an instrument for me as I cannot find it on your website ?

A: Yes, we can. Please tell us what you are looking for, e.g. instrument preference, maker, model, budget…etc. We will do our best to find one for you.

 

Q: Do you trade in ?

A: Yes, we do. All depends on your instrument’s condition, maker and model, and if you are happy with our trade in offer, you can get an instrument from us.